FedEx's best Customer Services Practices Essay Example | Topics and Well Written Essays - 1250 words

FedExs best Customer Services Practices - screen ExampleAs the report declares FedEx was able to develop crucial customer value by making every courier transaction easy and fast, not only in terms of package deliveries only when in terms of the comprehensive service to customers from point of contact, point of sales to the actual client elaboration in the obstetrical delivery process. The move was borne out of the companys experience in regard to the measure and sheer quantity of news report work that clients and FedEx employees alike must deal with from the package forms, billing paper work and customer statements. The entire process became so tedious that it already became a burden. FedEx invested an exorbitant count of money to computerize its operation and integrate the internet in its overall business strategy.This paper stresses that the clay automatically calculates whether commitment to the customer was met by comparing ship date and service type to delivery date an d time. In FedExs website, for instance, a customer can login to his account and access learn where his or her package, with several best practices options such as a link to an online customer service support. The goal is to raise appropriate tools that enable front-line employees to improve their personal performance using the information in FedExs long databases. This process is also characterized by the systems capability to aggregate information according to location, geographical unit.